Guest Services Associate - Delta Bristol

Paycom - ATS; Bristol (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Paycom - ATS is seeking a front desk agent for a Delta Bristol hotel location in Bristol, VA. The role ensures a warm welcome, efficient check-in/check-out, and accurate information for arriving and in-house guests.

The successful candidate will handle guest inquiries, process payments, and be knowledgeable about current promotions and amenities. This is a full-time hospitality position requiring composure in busy environments.

Qualifications

• High School education and relevant hotel experience.
• Ability to work well in stressful high-pressure situations.
• Ability to show initiative and anticipate needs.
• Ability to handle guest objections and disputes to satisfactory results.

Responsibilities

• Greet guests upon arrival and make them feel welcome.
• Administer check-ins and check-outs.
• Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate information.
• Process guest payments.
• Explain amenities to guests at check-in.
• Be familiar with all in-house groups, rate packages and promotions.

Education

High School Education and relevant hotel experience

Job description

Job Details

Level: Experienced, Job Location: Delta Bristol - Bristol, VA 24202, Position Type: Full Time, Salary Range: $15.00 - $15.00 Hourly, Job Category: Hospitality - Hotel, Greets guests upon arrival and make them feel welcome. Administer check-ins and check-outs. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.

Essential Duties & Responsibilities

• Maintain a friendly and warm demeanor at all times.
• Obtain all necessary information when taking room reservations.
• Monitor all V.I.P. and special guest requests.
• Fully comprehend and execute all relevant phases of the front desk computer system.
• Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
• Be aware of all rate packages and promotions currently in effect.
• Be familiar with all in-house groups. Be aware of all black out and restricted dates.
• Ensure that all guests are checked in/out in a friendly efficient and courteous manner.
• Process guest payments.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Explain all amenities to guests at check-in.
• Be able to perform complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
• Answer all guest inquiries in a timely and professional nature.
• Adhere to Brand standards and company policies.
• Performs other duties as assigned.

Qualifications

• High School Education and relevant hotel experience
• Must be able to work well in stressful high pressure situations including ability to handle guest objections and disputes to satisfactory results.
• Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.