Guest Experience Front Desk Agent | PTO & Health Benefits

HVMG - Hospitality Ventures Management Group; Troy (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

PTO and paid holidays

401(k) with match

PayActive access

Employee discounts

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to provide warm, professional service at check-in and check-out, handle reservations, and address guest inquiries. You will be the first point of contact, ensuring a seamless and welcoming stay for guests in our Michigan Troy location.

The role emphasizes a friendly demeanor, attention to detail, and the ability to work a flexible schedule, including evenings, weekends, and holidays if needed.

Qualifications

• A combination of education and experience.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent to provide warm, professional service at check-in and check-out, handle reservations, and address guest inquiries. You will be the first point of contact, ensuring a seamless and welcoming stay for guests in our Michigan Troy location.

The role emphasizes a friendly demeanor, attention to detail, and the ability to work a flexible schedule, including evenings, weekends, and holidays if needed.