Guest Concierge - Front Desk Agent

Embassy Suites by Hilton Detroit Troy Auburn Hills; Troy (MI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

PayActive

PTO & Holidays

Healthcare benefits

401(k) match

Discounts

Job summary

HVMG is seeking a Front Desk Agent to be the friendly, professional first point of contact for guests at Embassy Suites Detroit Troy Auburn Hills. You will handle check-in/check-out, reservations, and guest inquiries, delivering warm service to create a seamless stay.

The role requires English communication, ability to work a flexible schedule including evenings, weekends, and holidays, and a professional demeanor aligned with HVMG's Culture of Excellence. Hotel experience is a plus.

Qualifications

• Hotel experience is a plus.
• A combination of education and experience.

Responsibilities

• You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
• Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
• You will report to the Front Office Manager or Front Office Supervisor.
• A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.

Job description

HVMG is seeking a Front Desk Agent to be the friendly, professional first point of contact for guests at Embassy Suites Detroit Troy Auburn Hills. You will handle check-in/check-out, reservations, and guest inquiries, delivering warm service to create a seamless stay.

The role requires English communication, ability to work a flexible schedule including evenings, weekends, and holidays, and a professional demeanor aligned with HVMG's Culture of Excellence. Hotel experience is a plus.