Guest Experience Front Desk Agent – Flexible Schedule

GPI Investment; Houston (TX); On-site; USD 16,531,000 - 22,042,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Investment seeks a courteous Front Desk Associate to warmly welcome guests, manage check-ins/outs, and provide information on hotel facilities and local attractions. Proficiency in English and Chinese preferred, with strong communication and organizational skills.

Responsibilities include handling inquiries, processing payments, and supporting night audit duties as needed. A positive guest experience and professional demeanor are essential.

Qualifications

• Strong guest relations skills with a focus on hospitality.
• Excellent communication skills and ability to manage multiple tasks.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage guest check-ins and check-outs, ensuring accurate information.
• Answer phone calls and address guest inquiries efficiently.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate financial records.
• Assist with night audit duties when necessary.
• Keep the front desk area clean and organized.

Skills

Guest relations

Communication skills

Multilingual abilities

Time management

Tools

Hospitality software

Job description

GPI Investment seeks a courteous Front Desk Associate to warmly welcome guests, manage check-ins/outs, and provide information on hotel facilities and local attractions. Proficiency in English and Chinese preferred, with strong communication and organizational skills.

Responsibilities include handling inquiries, processing payments, and supporting night audit duties as needed. A positive guest experience and professional demeanor are essential.