Guest Experience Associate — Front Desk (Flexible Hours)

General Hotels Corporation; Munster (IN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance (Company Paid)

Telemedicine

Earned Wage Access

Hotel Room Discounts

Employee Assistance Program

Paid Time Off

Job summary

General Hotels Corporation seeks a friendly Front Desk Agent to greet guests and manage check-in/check-out with warmth and professionalism. You will be the face of the hotel, delivering memorable service from arrival to departure in a fast-paced hospitality environment.

Responsibilities include assisting guests with reservations and inquiries, coordinating with housekeeping and maintenance, processing payments, and maintaining accurate guest records.

Qualifications

• Previous customer service experience required
• Previous hotel or hospitality experience preferred, but not required
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving abilities
• Basic computer proficiency and phone skills
• Strong attention to detail and accuracy
• Ability to work flexible schedules, including weekends and holidays
• Reliable attendance and strong work ethic

Responsibilities

• Welcome guests with a friendly and professional attitude
• Complete guest check-ins and check-outs efficiently and accurately
• Answer phone calls, emails, and guest inquiries promptly
• Assist guests with reservations, room requests, and special accommodations
• Process guest payments and maintain accurate billing records
• Handle guest concerns professionally and work toward positive resolutions
• Maintain accurate guest information and room assignments
• Provide information regarding hotel amenities, services, and local attractions
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction
• Maintain a clean, organized, and guest-ready front desk environment
• Follow company policies, brand standards, and operational procedures
• Support overall hotel operations as needed

Skills

Customer service

Communication skills

Multitasking

Hospitality experience

Attention to detail

Professional appearance

Flexible schedule

Job description

General Hotels Corporation seeks a friendly Front Desk Agent to greet guests and manage check-in/check-out with warmth and professionalism. You will be the face of the hotel, delivering memorable service from arrival to departure in a fast-paced hospitality environment.

Responsibilities include assisting guests with reservations and inquiries, coordinating with housekeeping and maintenance, processing payments, and maintaining accurate guest records.