Guest Experience Front Desk Agent

BENCHMARK; Madisonville (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and resolve routine issues to ensure an outstanding stay. You will operate the front desk management system, balance accounts, and assist with daily shift tasks in a busy hotel environment.

The role requires strong communication, computer proficiency, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Outgoing and engaging personality.
• Strong computer skills and familiarity with hotel systems.
• Good verbal and written communication skills.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and resolve minor issues to ensure a great stay.
• Register guests and assist with check-outs.
• Enter requests into the front desk management system and maintain logs.
• Generate reports for relevant departments and balance account settlements.
• Handle cash transactions and maintain a personal bank.
• Answer phones and deliver messages and mail to guests.

Skills

Outgoing personality

Computer skills

Verbal communication

Written communication

Fast-paced environment

Tools

Hotel systems

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent to warmly welcome guests, handle check-ins and check-outs, and resolve routine issues to ensure an outstanding stay. You will operate the front desk management system, balance accounts, and assist with daily shift tasks in a busy hotel environment.

The role requires strong communication, computer proficiency, and the ability to work a flexible schedule including weekends and holidays.