Front Desk & Guest Services Agent — Flexible Schedule

GPI Management; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401k

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Vision insurance

Holiday Pay

Job summary

GPI Management in Houston is seeking a Front Desk Agent to provide exceptional service and support to guests. The ideal candidate will have strong communication skills, be proficient in Microsoft Word and Excel, and prioritize guest satisfaction. Responsibilities include greeting guests, managing check-ins/check-outs, addressing inquiries, and handling complaints. Benefits include health insurance, 401k, paid time off, and flexible scheduling. This role requires professionalism and a commitment to hospitality.

Qualifications

• Proficient in Microsoft Word and Excel for document creation and editing.
• Capable of clear and effective verbal and written communication in English.
• Strong guest relations skills with a focus on hospitality.

Responsibilities

• Greet and welcome guests warmly and professionally.
• Manage guest check-ins and check-outs, ensuring accurate information.
• Answer phone calls and address guest inquiries efficiently.
• Handle guest complaints and resolve issues promptly.

Skills

Strong communication skills

Guest relations

Organizational skills

Multilingual abilities

Tools

Microsoft Word

Microsoft Excel

Hospitality management software

Job description

GPI Management in Houston is seeking a Front Desk Agent to provide exceptional service and support to guests. The ideal candidate will have strong communication skills, be proficient in Microsoft Word and Excel, and prioritize guest satisfaction. Responsibilities include greeting guests, managing check-ins/check-outs, addressing inquiries, and handling complaints. Benefits include health insurance, 401k, paid time off, and flexible scheduling. This role requires professionalism and a commitment to hospitality.