Guest Experience Front Desk Agent

PEG Company; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

PEG Company is seeking a Front Desk Agent to ensure smooth check-in/check-out and deliver exceptional guest service. You will greet guests, manage inquiries, and coordinate with housekeeping and maintenance to uphold service standards.

The role requires a high school diploma and strong communication skills, with experience in a front desk or customer service setting. A calm, professional presence is essential for busy, hospitality environments.

Qualifications

• High school diploma or equivalent; hospitality or customer service training preferred.
• Previous experience in a front desk, reception, or customer service role desirable.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency with computers and reservation/PMS experience a plus.
• Ability to remain calm and professional under pressure.

Responsibilities

• Greet and welcome guests upon arrival with a friendly and professional demeanor.
• Perform accurate check-in and check-out procedures.
• Answer and direct phone calls, handle guest inquiries, and provide information about hotel services and local attractions.
• Secure the guest’s payment method, issue room keys, and maintain records in the PMS.
• Resolve guest complaints promptly and escalate issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and requests fulfilled.
• Maintain lobby and front desk area cleanliness and organization.
• Follow security procedures and monitor guest access.

Skills

Customer service

Communication

Multitasking

Problem solving

PMS experience

Education

High school diploma

Tools

PMS system

Job description

PEG Company is seeking a Front Desk Agent to ensure smooth check-in/check-out and deliver exceptional guest service. You will greet guests, manage inquiries, and coordinate with housekeeping and maintenance to uphold service standards.

The role requires a high school diploma and strong communication skills, with experience in a front desk or customer service setting. A calm, professional presence is essential for busy, hospitality environments.