Guest Experience Front Desk & Night Auditor

Sincere Hospitality; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay for worked holidays

Birthday Pay: A full paid day for your

Job summary

Sincere Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage smooth check-in and check-out experiences. You will be the first point of contact, uphold brand standards, and set the tone for each guest stay, while handling reservations, billing accuracy, and inquiries with professionalism.

This role requires weekend and holiday availability, reliable shift coverage (Fridays to Mondays), and strong communication with housekeeping and other departments to ensure seamless

Qualifications

• High School Diploma or GED
• Proficiency in Microsoft Office programs
• Must be available to work morning and evening shifts
• Must be available to work on weekends & holidays

Responsibilities

• Warmly and professionally welcome all guests and ensure quality check-in and checkout experience.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls, emails, and in-person inquiries as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains and updates accurate records using the hotel's systems, such as the PMS system.
• Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Ensures common areas/entryway/front desk/lobby is clean, neat and orderly.
• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Manage reservations, cancellations, and room assignments to optimize occupancy.
• Ensures reservation and billing accuracy.
• Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
• Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
• Collaborate with team members to find solutions and prevent recurring problems.
• Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
• Escalate complex issues to the appropriate supervisor or department when necessary.

Skills

Guest service

Communication

Professionalism

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sincere Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage smooth check-in and check-out experiences. You will be the first point of contact, uphold brand standards, and set the tone for each guest stay, while handling reservations, billing accuracy, and inquiries with professionalism.

This role requires weekend and holiday availability, reliable shift coverage (Fridays to Mondays), and strong communication with housekeeping and other departments to ensure seamless