Guest Services Front Desk Agent Flexible Hours Growth

Island Hospitality Management; Dedham (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA & FSA plans

PTO and payroll incentives

401(k) retirement plan with company-m匹

Free hotel room nights

Employee discounts

Job summary

Island Hospitality in Dedham, MA is seeking a Front Desk Agent to manage guest check-in and check-out, assist guests and vendors, and process payments in a fast-paced setting. You will be a key reference for guests and maintain high service standards.

The role requires professionalism, excellent communication, and flexibility with scheduling. Join our team to deliver outstanding guest experiences and support hotel operations with timely shift reports.

Qualifications

• Highly motivated team player with initiative and drive.
• Effective at handling problems and solving issues as needed.
• Ability to work well in stressful situations and remain calm.
• Approachable and ready to provide excellent guest service.

Responsibilities

• Check-in/check-out hotel guests efficiently.
• Process all payments according to hotel procedures.
• Provide information and assistance to guests and vendors.
• Prepare reports during each shift for management.

Skills

Team player

Communication skills

Problem solving

Stress management

Job description

Island Hospitality in Dedham, MA is seeking a Front Desk Agent to manage guest check-in and check-out, assist guests and vendors, and process payments in a fast-paced setting. You will be a key reference for guests and maintain high service standards.

The role requires professionalism, excellent communication, and flexibility with scheduling. Join our team to deliver outstanding guest experiences and support hotel operations with timely shift reports.