Guest Experience Front Desk Agent

Hampton-By-Hilto; Revere (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Health/Dental/Vision/Life/Voluntary

Management Development Program

TEAM and Travel Discounts

Vacation/Well/Holiday Pay

Career Advancement Opportunity

Referral Bonus Program

Job summary

Hampton-By-Hilto in Revere, MA is seeking a charismatic Front Desk Agent to warmly welcome guests, manage check-ins, distribute keys and coordinate requests to ensure an excellent stay.

This full-time position offers advancement through our Management Development Program, comprehensive training on hotel systems, and benefits including 401k and health insurance; flexible scheduling including weekends and holidays.

Qualifications

• Front desk experience in a luxury hotel or brand setting is ideal, but training is available.
• Strong proficiency with MS Office and hotel software platforms.
• Excellent speaking, reading and writing skills in English.
• Flexible schedule including days, weekends and holidays.

Responsibilities

• Welcome guests, collect and manage guest information, issue keys and assign rooms.
• Answer general inquiries to ensure an exceptional guest experience.
• Provide courteous, proactive service and maintain a positive atmosphere at the front desk.

Skills

Front desk experience

Microsoft Office

Communication skills

English fluency

Tools

OnQ

Opera

Fosse

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Job description

Hampton-By-Hilto in Revere, MA is seeking a charismatic Front Desk Agent to warmly welcome guests, manage check-ins, distribute keys and coordinate requests to ensure an excellent stay.

This full-time position offers advancement through our Management Development Program, comprehensive training on hotel systems, and benefits including 401k and health insurance; flexible scheduling including weekends and holidays.