Guest Experience Front Desk Agent (DailyPay)

White Lodging; Louisville (KY); Presencial; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

Life Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Complimentary wellness tools

Unlimited referral bonuses

Leadership development and tuition Re-

Descripción de la vacante

White Lodging in Louisville seeks a Front Desk Agent to warmly welcome guests and deliver outstanding service at check-in and throughout their stay. You will learn hotel operations, handle guest requests, and collaborate with the front desk team.

No prior hospitality experience is required, but strong communication and a customer-first attitude are essential. This on-site role offers competitive benefits and growth opportunities.

Formación

• Excellent communication and customer service mindset.
• Flexible and able to adapt to any situation.
• Willingness to work long hours, weekends and holidays.
• Ability to stand and move for long periods of time.
• Previous hospitality experience is helpful but not required.

Responsabilidades

• Provide the highest quality of service to guests, anticipating and exceeding their expectations.
• Check guests in and out efficiently and in a friendly manner.
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures.
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings.
• Assist in maintaining the cleanliness of the lobby and entrance.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Conocimientos

Strong communication

Customer service

Adaptability

Team player

Outgoing personality

Hospitality experience helpful

Stamina/standing long hours

Descripción del empleo

White Lodging in Louisville seeks a Front Desk Agent to warmly welcome guests and deliver outstanding service at check-in and throughout their stay. You will learn hotel operations, handle guest requests, and collaborate with the front desk team.

No prior hospitality experience is required, but strong communication and a customer-first attitude are essential. This on-site role offers competitive benefits and growth opportunities.