Guest Experience Agent - Front Desk & Growth

White Lodging Services, Inc.; Indianapolis (IN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling app

401(k) with company match

Paid time off (PTO)

Comprehensive health benefits (start 1

Tuition reimbursement

Discounts on hotel rooms, dining, and

Growth opportunities across properties

Employee Assistance Program (EAP)

Job summary

White Lodging Services, Inc. in Indianapolis, IN is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in/check-out experience in a fast-paced, guest-facing environment.

The ideal candidate has strong communication and a customer-first mindset, with the ability to adapt to varying situations. Hospitality experience is helpful but not required; training and growth opportunities exist across multiple hotel properties in your market.

Qualifications

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Communication

Customer service

Flexibility

Team player

Guest services

Job description

White Lodging Services, Inc. in Indianapolis, IN is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in/check-out experience in a fast-paced, guest-facing environment.

The ideal candidate has strong communication and a customer-first mindset, with the ability to adapt to varying situations. Hospitality experience is helpful but not required; training and growth opportunities exist across multiple hotel properties in your market.