Front Desk Pro: Guest Experience Specialist

Hotel Bourre Bonne; Louisville (KY); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Hotel Bourre Bonne in Louisville, KY is seeking a friendly Front Desk Agent to join our downtown, upper-upscale team. You will greet guests, check them in and out, handle reservations, and respond to inquiries with a professional and service-focused approach.

We value strong customer service, attention to detail, and the ability to work collaboratively in a fast-paced environment while maintaining a polished appearance and attitude.

Qualificações

• Experience in hotel front desk or customer service.
• Strong communication and guest service orientation.
• Ability to handle cash and payments.

Responsabilidades

• Greet and assist guests with a warm, professional approach.
• Check in/out guests accurately and efficiently.
• Assist with reservations, room assignments, and guest requests.
• Handle billing questions and process cash/card transactions.
• Provide information about hotel services and local area.
• Coordinate with housekeeping and other departments to meet guest needs.

Conhecimentos

Customer service

Communication

Attention to detail

Organizational skills

Cash handling

Ferramentas

Hotel PMS

Property Management System

Descrição da oferta de emprego

Hotel Bourre Bonne in Louisville, KY is seeking a friendly Front Desk Agent to join our downtown, upper-upscale team. You will greet guests, check them in and out, handle reservations, and respond to inquiries with a professional and service-focused approach.

We value strong customer service, attention to detail, and the ability to work collaboratively in a fast-paced environment while maintaining a polished appearance and attitude.