Guest Experience Specialist — Front Desk (DailyPay, Growth)

White Lodging; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

DailyPay

Advanced scheduling

Paid time off (PTO)

401(k) with company match

Wellness tools

Tuition reimbursement

Discounts on hotel rooms, dining, and旅

Job summary

White Lodging in Austin, TX is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience. You will excel in a fast-paced, guest-facing environment with a focus on clear communication and a customer-first mindset.

No prior hospitality experience is required; on-the-job training is provided. This role offers flexibility, weekend/holiday availability, and growth opportunities across multiple hotel properties in your market.

Qualifications

• Strong communication skills.
• Customer-first mindset for guest interactions.
• Ability to thrive in a fast-paced, guest-facing environment.
• Willingness to work long hours including weekends and holidays.

Responsibilities

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

Skills

Strong communication

Customer service mindset

Flexibility

Team player

Outgoing personality

Ability to stand long hours

Job description

White Lodging in Austin, TX is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure a seamless check-in/check-out experience. You will excel in a fast-paced, guest-facing environment with a focus on clear communication and a customer-first mindset.

No prior hospitality experience is required; on-the-job training is provided. This role offers flexibility, weekend/holiday availability, and growth opportunities across multiple hotel properties in your market.