Guest Experience Front Desk Agent

Springfield Residence Inn by Marriott Old Keene Mill; Springfield (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay option

Employee hotel discounts

Benefits: Medical, Dental, Vision, 401

Paid Vacation

Job summary

Springfield Residence Inn by Marriott Old Keene Mill is seeking a friendly Guest Service Agent to greet guests, check them in/out, answer phones, and maintain Lobby standards. The role emphasizes confidentiality, accuracy in transactions, and teamwork within a growing hospitality operation.

The position offers full-time hours, competitive hourly pay, and benefits. Prior hospitality or customer service experience is valued, with opportunities for growth across 90+ hotels in the network.

Qualifications

• Previous customer service experience preferred; hospitality experience is a plus.
• Friendly, positive attitude and genuine desire to help others.
• Strong communication and customer service skills.
• Ability to remain professional and calm with guest concerns.
• Ability to handle confidential guest information with integrity.
• Basic computer and cash-handling skills.
• Reliable and dependable attendance.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and take guest messages accurately.
• Respond to guest questions, requests, and concerns promptly.
• Handle guest information and records with confidentiality.
• Maintain accurate cash and transaction records.
• Complete front desk paperwork, logs, and reports.
• Perform property walks and keep lobby and common areas welcoming.
• Assist with breakfast service and keep the area stocked.

Skills

Customer service

Communication

Cash handling

Reliability

Flexible schedule

Education

High school diploma

Tools

POS systems

Job description

Springfield Residence Inn by Marriott Old Keene Mill is seeking a friendly Guest Service Agent to greet guests, check them in/out, answer phones, and maintain Lobby standards. The role emphasizes confidentiality, accuracy in transactions, and teamwork within a growing hospitality operation.

The position offers full-time hours, competitive hourly pay, and benefits. Prior hospitality or customer service experience is valued, with opportunities for growth across 90+ hotels in the network.