Hotel Front Desk Agent: Welcoming Guest Experience

Novato Residence Inn by Marriott; Novato (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Hotel discounts

Benefits package

Paid vacation

Job summary

Novato Residence Inn by Marriott is seeking a friendly Guest Service Agent to warmly welcome guests and manage check-in/check-out at the front desk. This role requires professionalism, good communication, and the ability to handle guest inquiries with discretion.

The position offers hourly pay in the $19–$21 range, perks like daily pay and hotel discounts, and an opportunity to grow within a nationwide hospitality group. On-site work with flexible scheduling is required.

Qualifications

• Previous customer service experience preferred.
• Hospitality experience is a plus.
• Basic computer and cash-handling skills.
• Friendly, positive attitude and helpful nature.
• Willingness to learn and deliver excellent service.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Check guests in and out and assign rooms.
• Answer phones, route calls, and accurately take guest messages.
• Respond to guest questions, requests, and concerns in a timely and professional manner.
• Handle guest information and records with confidentiality and integrity.
• Maintain accurate cash and transaction records.
• Complete required front desk paperwork, logs, and reports.
• Perform property walks and help maintain a clean, welcoming lobby and common areas.
• Assist with breakfast service and keep the area clean and stocked, as needed.
• Provide wake-up calls and assist guests with special requests.
• Communicate important guest and property information to the team through the pass‑on log.
• Support hotel sales and marketing efforts as directed by the General Manager.
• Assist with laundry and other hotel operations as needed.
• Perform other duties as assigned.

Skills

Customer service

Hospitality experience

Cash handling

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Novato Residence Inn by Marriott is seeking a friendly Guest Service Agent to warmly welcome guests and manage check-in/check-out at the front desk. This role requires professionalism, good communication, and the ability to handle guest inquiries with discretion.

The position offers hourly pay in the $19–$21 range, perks like daily pay and hotel discounts, and an opportunity to grow within a nationwide hospitality group. On-site work with flexible scheduling is required.