Front Desk Guest Experience Specialist

Kalyan Hospitality; Richmond, Virginia (VA, MN); On-site; USD 22,000 - 23,000; Full time

Job summary

Residence Inn by Marriott in Richmond, VA is seeking a Guest Service Agent to welcome guests and manage check-in/check-out processes. You will handle reservations, answer inquiries, and coordinate with other departments to ensure a seamless stay.

The position requires a high school diploma or equivalent, strong communication skills, and the ability to work weekends/holidays. Salary range is $16.00 to $16.50 per hour, with a focus on delivering excellent guest service.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality preferred.
• Basic computer skills and familiarity with reservation systems.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures accurately and efficiently using the hotel's property management system.
• Respond promptly and courteously to guest inquiries, requests, and concerns both in person and via phone or email.
• Process guest payments, issue receipts, and maintain accurate billing records.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and resolve issues.
• Provide detailed information about hotel services, amenities, and local attractions to enhance guest experience.
• Maintain the front desk area in a clean, organized, and professional manner.
• Adhere to all hotel policies, procedures, and safety standards to ensure guest and staff security.

Skills

Customer service

Communication

Hospitality

Multitasking

Education

High school diploma or equivalent

Tools

Reservation systems

PMS

Job description

Residence Inn by Marriott in Richmond, VA is seeking a Guest Service Agent to welcome guests and manage check-in/check-out processes. You will handle reservations, answer inquiries, and coordinate with other departments to ensure a seamless stay.

The position requires a high school diploma or equivalent, strong communication skills, and the ability to work weekends/holidays. Salary range is $16.00 to $16.50 per hour, with a focus on delivering excellent guest service.