Front Desk Guest Experience Specialist

Highgate; Shelton (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Residence Inn Shelton, part of Highgate Hotels, seeks a Front Office Agent to deliver attentive guest service during check-in, throughout the stay, and at checkout. You will balance guest needs with maximizing occupancy and revenue and handle inquiries, while operating the Front Desk computer system.

The role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• Customer service experience preferred.
• Ability to multitask and prioritize tasks.
• Strong verbal and written communication.
• Maintain a warm, friendly demeanor at all times.

Responsibilities

• Assist guests with check-in, check-out, and information requests.
• Follow cash handling and credit policies.
• Be knowledgeable about rates, packages and promotions.
• Maintain a clean and welcoming front desk area and assist with reports.

Skills

Customer service

Multitasking

Communication

Attentive service

Education

High school diploma

College coursework helpful

Tools

Front desk software

Job description

Residence Inn Shelton, part of Highgate Hotels, seeks a Front Office Agent to deliver attentive guest service during check-in, throughout the stay, and at checkout. You will balance guest needs with maximizing occupancy and revenue and handle inquiries, while operating the Front Desk computer system.

The role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced hotel environment.