Front Desk & Guest Services Pro — Travel Perks, Daily Pay

LaQuinta Inn & Suites by Wyndham Springfield Airport Plaza; Springfield (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Dental benefits

Vision benefits

Life insurance

Hospital coverage

FSA

401(k) with company match

Travel discounts

Employee referral bonuses

Telehealth (MDLIVE)

Daily pay

Team-oriented workplace

Job summary

LaQuinta Inn & Suites by Wyndham Springfield Airport Plaza in Springfield, MO, invites applications for a Front Desk Agent to warmly welcome guests during check-in/out and assist with reservations and billing.

The position emphasizes customer service, teamwork, and clear communication within a fast-paced hospitality setting, with opportunities for career growth and access to benefits and travel discounts.

Qualifications

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including hotel amenities and services, room categories and rates, packages and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Written & verbal communication

Multitasking

Job description

LaQuinta Inn & Suites by Wyndham Springfield Airport Plaza in Springfield, MO, invites applications for a Front Desk Agent to warmly welcome guests during check-in/out and assist with reservations and billing.

The position emphasizes customer service, teamwork, and clear communication within a fast-paced hospitality setting, with opportunities for career growth and access to benefits and travel discounts.