Guest Experience Front Desk Agent

Talking Stick Resort; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Talking Stick Resort is seeking a Front Desk Agent to greet and register guests, help with check-in/check-out, and resolve issues to ensure a smooth stay. You will promote resort services and upsell room types while maintaining professional, friendly service.

The role requires strong communication and multitasking abilities, with a focus on guest satisfaction and adherence to hotel policies. On-site position in Scottsdale, AZ.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of hospitality or resort front desk experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Greets and registers guests with prompt, courteous service.
• Assists guests with check-in and checkout and resolves issues during stay.
• Promotes resort services and upsells room types and products when appropriate.
• Answer phone and email inquiries; relay guest needs to the team.
• Handle guest payments and documentation accurately per policy.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma

Tools

Microsoft Office

PMS (hotel)

Job description

Talking Stick Resort is seeking a Front Desk Agent to greet and register guests, help with check-in/check-out, and resolve issues to ensure a smooth stay. You will promote resort services and upsell room types while maintaining professional, friendly service.

The role requires strong communication and multitasking abilities, with a focus on guest satisfaction and adherence to hotel policies. On-site position in Scottsdale, AZ.