Residence Inn Scottsdale North - Front Desk Agent

Aimbridge-Hospitality; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Residence Inn Scottsdale North, part of Aimbridge Hospitality, is seeking a Front Desk Agent to deliver outstanding guest experiences from check-in to check-out. The role centers on warm welcomes, efficient service, and memorable departures at a busy hotel.

You will manage reservations, assist guests with requests, and maintain a smooth front desk operation in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Guest services: greet, check-in/out, respond to requests with a smile.
• Coordinate with team to ensure smooth front desk operations.
• Handle reservations, inquiries, and guest concerns promptly and professionally.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking

Multitasking

Education

High school diploma or equivalent

Job description

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Whether you're in town for a golf vacation, a business trip, or a Sonoran Desert getaway, the newly renovated, TripAdvisor Award of Excellence winning, Residence Inn Scottsdale North provides the comforts of home for your extended stay. Our pet-friendly hotel offers spacious studios, one-bedroom, and two-bedroom suites featuring new beds and plush bedding, full kitchens with new appliances, and distinct areas to sleep, eat and relax. You'll love our tranquil resort-like location, adjacent to TPC Scottsdale and convenient to Mayo Clinic, Scottsdale shopping and fine dining, and area attractions.

Residence Inn Scottsdale North - Front Desk Agent • Aimbridge Hospitality