Guest Experience Agent (Front Desk)

Miraval Resorts & Spas; Tucson (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Miraval Arizona Resort and Spa is seeking a Front Desk Agent to manage guest registration and communicate hotel services and promotions. You will be the face of Hyatt, greeting guests, handling check-in/check-out, and answering inquiries to create memorable experiences.

Prior hotel front desk exposure is preferred, and the role offers opportunities for engaging conversations with guests in a fast-paced environment.

Qualifications

• Experience in guest-facing roles in fast-paced environments.
• Strong verbal and written communication skills.
• Ability to stand for long periods.

Responsibilities

• Assist guests with registration and check-in/check-out processes.
• Explain hotel services and promotions to guests.
• Process payments and respond to guest inquiries.
• Represent the property (Hyatt) in a friendly and professional manner.

Skills

Customer service

Verbal communication

Written communication

Stamina

Job description

Miraval Arizona Resort and Spa is seeking a Front Desk Agent to manage guest registration and communicate hotel services and promotions. You will be the face of Hyatt, greeting guests, handling check-in/check-out, and answering inquiries to create memorable experiences.

Prior hotel front desk exposure is preferred, and the role offers opportunities for engaging conversations with guests in a fast-paced environment.