Resort Front Desk Concierge – Guest Experience

Millennium Hotel and Resorts UK; Scottsdale (AZ); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Hotel Room Discounts

Employee Assistance Program (EAP)

Résumé du poste

The McCormick Scottsdale is looking for a friendly, guest-focused team member to deliver exceptional hospitality at check-in and throughout a guest's stay. You will handle reservations, inquiries, and coordination with other departments to maintain high service standards.

Responsibilities include greeting guests, processing check-ins/outs, and assisting with directions and local recommendations in a fast-paced environment.

Responsabilités

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

Description du poste

The McCormick Scottsdale is looking for a friendly, guest-focused team member to deliver exceptional hospitality at check-in and throughout a guest's stay. You will handle reservations, inquiries, and coordination with other departments to maintain high service standards.

Responsibilities include greeting guests, processing check-ins/outs, and assisting with directions and local recommendations in a fast-paced environment.