Guest Experience Front Desk Agent

Phoenix Airport Hampton Inn; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Airport Hampton Inn is seeking a friendly front desk agent to greet guests, check them in/out, and manage reservations with accuracy and courtesy. The role requires attention to detail and teamwork to deliver excellent guest experiences.

The candidate will handle charges, operate the front desk system, and assist guests with various requests, including same-day reservations and cancellations, while maintaining hotel policies.

Qualifications

• Previous hospitality or front desk experience preferred.
• Ability to greet guests warmly and communicate clearly.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately for daily charges and services.
• Handle cash, checks, and card payments securely.
• Know front desk procedures and reservation basics.
• Review reservations and block rooms as needed.
• Familiarity with rates, discounts, and cancellation policies.

Skills

Guest service

Communication

Team player

Tools

POS system

Job description

Phoenix Airport Hampton Inn is seeking a friendly front desk agent to greet guests, check them in/out, and manage reservations with accuracy and courtesy. The role requires attention to detail and teamwork to deliver excellent guest experiences.

The candidate will handle charges, operate the front desk system, and assist guests with various requests, including same-day reservations and cancellations, while maintaining hotel policies.