Guest Services Agent — Front Desk

Hotel Yountville; Phoenix, Northern (AZ, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

DoubleTree Phoenix Midtown is seeking a Front Desk Agent to warmly greet guests, check them in and out, and support in pre-registration. You will post charges, manage reservations, and handle cash with accuracy.

The role requires familiarity with the Front Office systems, knowledge of rates and discounts, and the ability to work nights, weekends, and holidays as needed to ensure excellent guest experiences.

Qualifications

• High work ethic and self-initiative.
• May require nights, weekends and holidays.
• Team player focused on guest experiences.
• Ability to work in an office environment and use a computer.
• Ability to lift up to 25 pounds as needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Customer service

Teamwork

Communication

Cash handling

Tools

Front Office System

Job description

DoubleTree Phoenix Midtown is seeking a Front Desk Agent to warmly greet guests, check them in and out, and support in pre-registration. You will post charges, manage reservations, and handle cash with accuracy.

The role requires familiarity with the Front Office systems, knowledge of rates and discounts, and the ability to work nights, weekends, and holidays as needed to ensure excellent guest experiences.