Front Desk Agent: Guest Experience & Career Growth

Courtyard Avondale - Phoenix, AZ; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Welcoming culture

Industry-leading benefits

Competitive pay

Career growth

Hotel discounts

Flexible scheduling

Tuition assistance

401(k) with company match

Promoting from within

Job summary

Flynn Hospitality is hiring a Front Desk Agent in Phoenix to deliver outstanding guest experiences and support daily hotel operations. You will check guests in and out, handle reservations and payments, and respond to inquiries with a positive, professional attitude.

The role requires multitasking, strong customer service, and the ability to work flexible shifts, including overnights. Marriott/Hilton systems experience is beneficial.

Qualifications

• Friendly, polished customer service and guest interaction.
• Hotel front desk experience preferred.
• Experience with PMS like FOSSE is a plus.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems.
• Handle reservations, payments, and guest inquiries.
• Resolve issues with professionalism and positivity.
• Communicate with housekeeping and engineering as needed.
• Promote Marriott loyalty programs and upsell amenities.

Skills

Customer service

Multitasking

Calm under pressure

Open availability

Tools

PMS like FOSSE

Job description

Flynn Hospitality is hiring a Front Desk Agent in Phoenix to deliver outstanding guest experiences and support daily hotel operations. You will check guests in and out, handle reservations and payments, and respond to inquiries with a positive, professional attitude.

The role requires multitasking, strong customer service, and the ability to work flexible shifts, including overnights. Marriott/Hilton systems experience is beneficial.