Front Desk Agent - Hampton Inn Phoenix Airport North

Remington Hospitality; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Remington Hospitality in Phoenix is seeking a diligent Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and assist with pre-registration and reservation blocking. You will post charges accurately, handle guest payments, and maintain smooth front desk operations.

You will work with reservation procedures, cancellations, and special requests, while staying knowledgeable about room rates and discounts to optimize guest satisfaction.

Qualifications

• Experience in hotel front desk operations and guest services.
• Ability to process payments accurately and securely.
• Familiarity with reservation and cancellation procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately post all charges.
• Know how to use Front Office computer or manual system for daily transactions.
• Manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and how to handle each.

Skills

Guest Service

Cash Handling

Front Desk Systems

Reservation Management

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.