Front Desk Agent: Elevate Guest Experience & Growth

Flynn Hospitality; Phoenix (AZ); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Welcoming team

Industry benefits

Competitive pay

Career growth

Hotel discounts

Tuition assistance

401k match

Job summary

Flynn Hospitality in Phoenix, AZ is hiring a Front Desk Agent to welcome guests, manage check-ins, reservations, payments, and guest inquiries while delivering warm, professional service.

You’ll use Hilton or Marriott systems, coordinate with housekeeping and maintenance, promote Marriott loyalty programs, upsell amenities, and help cultivate a welcoming, inclusive team with strong growth and training opportunities in a fast-paced hotel environment.

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure.
• Open availability for all shifts including overnights.

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Front desk experience

PMS systems (FOSSE)

Multitasking under pressure

Overnight shifts availability

Job description

Flynn Hospitality in Phoenix, AZ is hiring a Front Desk Agent to welcome guests, manage check-ins, reservations, payments, and guest inquiries while delivering warm, professional service.

You’ll use Hilton or Marriott systems, coordinate with housekeeping and maintenance, promote Marriott loyalty programs, upsell amenities, and help cultivate a welcoming, inclusive team with strong growth and training opportunities in a fast-paced hotel environment.