Front Desk Agent - Hampton Inn Phoenix Airport North

Phoenix Airport Hampton Inn; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Airport Hampton Inn is seeking a friendly front desk agent to greet guests, check them in/out, and manage reservations with accuracy and courtesy. The role requires attention to detail and teamwork to deliver excellent guest experiences.

The candidate will handle charges, operate the front desk system, and assist guests with various requests, including same-day reservations and cancellations, while maintaining hotel policies.

Qualifications

• Previous hospitality or front desk experience preferred.
• Ability to greet guests warmly and communicate clearly.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately for daily charges and services.
• Handle cash, checks, and card payments securely.
• Know front desk procedures and reservation basics.
• Review reservations and block rooms as needed.
• Familiarity with rates, discounts, and cancellation policies.

Skills

Guest service

Communication

Team player

Tools

POS system

Job description

Phoenix, Arizona, United States

Location Description

We're off Route 143, three miles from Phoenix Sky Harbor Airport. The Phoenix Zoo, Desert Botanical Gardens, and Mill Avenue shopping in downtown Tempe are within 10 minutes. Arizona State University and Sun Devil Football Stadium are six miles away. Enjoy our outdoor pool, daily free breakfast, and WiFi on us.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Phoenix Airport Hampton Inn-PHXAP

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service