Guest Services Agent - Front Desk

Highgate; Montvale (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Montvale, NJ is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy. The role requires handling guest inquiries, reservations, and promoting hotel programs with professionalism.

Ideal candidates have a background in hospitality, a High School diploma, and basic computer skills. This full-time position offers comprehensive benefits and opportunities to grow within a global

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer services experience preferred.
• Must communicate effectively with guests and colleagues.

Responsibilities

• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma

College coursework helpful

Tools

Computer experience

Job description

Highgate Hotels in Montvale, NJ is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy. The role requires handling guest inquiries, reservations, and promoting hotel programs with professionalism.

Ideal candidates have a background in hospitality, a High School diploma, and basic computer skills. This full-time position offers comprehensive benefits and opportunities to grow within a global