Guest Experience Concierge

Highgate; Chestnut Ridge (NJ); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k) Retirement Plan with employer  

Paid holidays

Paid vacation

Educational opportunities / Tuition Re

Descripción de la vacante

Highgate Hotels in Montvale, NJ is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

You will handle guest inquiries, know rates and promotions, operate the front desk system, balance shift paperwork, and maintain a neat workspace. Strong communication and a proactive approach are essential.

This full-time role offers benefits and growth within a global hospitality group.

Formación

• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Must have strong computer skills and guest service experience.

Responsabilidades

• Answer guest inquiries regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Balance and prepare shift paperwork and reporting per hotel standards.
• Maintain knowledge of rates, packages, and promotions.
• Operate the Front Desk computer system and communicate with team.

Conocimientos

Customer service

Communication skills

Multitasking

Hospitality terminology

Attentive and courteous demeanor

Educación

High School diploma or equivalent

College coursework in related field helpful

Herramientas

Computer experience

Descripción del empleo

Highgate Hotels in Montvale, NJ is seeking a Front Office Agent to deliver attentive, courteous service during check-in, stay, and checkout while maximizing room revenue and occupancy.

You will handle guest inquiries, know rates and promotions, operate the front desk system, balance shift paperwork, and maintain a neat workspace. Strong communication and a proactive approach are essential.

This full-time role offers benefits and growth within a global hospitality group.