Guest Experience Front Desk Agent

Martin Resorts, Inc.; Norfolk, Northern (VA, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Peregrine Hospitality in Norfolk, VA seeks a Front Office Agent to be the first point of contact for guests, handling check-ins/outs, cashiering and guest inquiries. You will contribute to a memorable stay with prompt service.

The role requires punctuality, attention to detail, and the ability to manage payments and guest needs with courtesy, while upselling programs to boost guest experience and hotel revenue.

Qualifications

• Greet and welcome guests upon arrival.
• Register guests into the computer system and process payments.
• Handle cash and balance the cash drawer.
• Provide guests with information about facilities and local attractions.

Responsibilities

• Assist guests with check-out and payment processing.
• Field guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services and local area.
• Upsell marketing programs to enhance guest experience and revenue.
• Work cohesively with the team and support management.

Skills

Guest service excellence

Cash handling

Communication

Team collaboration

Multitasking

Job description

Peregrine Hospitality in Norfolk, VA seeks a Front Office Agent to be the first point of contact for guests, handling check-ins/outs, cashiering and guest inquiries. You will contribute to a memorable stay with prompt service.

The role requires punctuality, attention to detail, and the ability to manage payments and guest needs with courtesy, while upselling programs to boost guest experience and hotel revenue.