Guest Experience Agent – Weekly Pay, PTO & Benefits

Mcr-Hotels; Norfolk (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Job summary

Residence Inn Norfolk is seeking a Front Desk Agent to deliver a warm welcome and efficient departure experience for guests. You will address requests promptly, manage check-ins and check-outs, and verify room satisfaction while maintaining a courteous, guest-focused demeanor.

The role requires strong communication, teamwork, and a can-do attitude, with flexibility to work evenings, nights, weekends, and holidays as needed. Training and a supportive environment are provided.

Qualifications

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must have clear communication abilities.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule including evenings, nights, weekends, and holidays.
• Clock-in/Out: Arrive and clock in on time and do not work off the clock.

Responsibilities

• Check-in/Out Efficiency: All guests checked-in/out in a timely manner.
• Rate Schedule: Up-to-date understanding of room rates and promotions.
• Incoming Mail: Receive and note all incoming mail per the daily shift checklist.

Skills

Hospitality experience

Can-Do attitude

Follow guidelines

Pace under pressure

Listening skills

Communication skills

Guest service

English language

Teamwork

Flexible schedule

Job description

Residence Inn Norfolk is seeking a Front Desk Agent to deliver a warm welcome and efficient departure experience for guests. You will address requests promptly, manage check-ins and check-outs, and verify room satisfaction while maintaining a courteous, guest-focused demeanor.

The role requires strong communication, teamwork, and a can-do attitude, with flexibility to work evenings, nights, weekends, and holidays as needed. Training and a supportive environment are provided.