Guest Experience Front Desk Agent

Marriott-International; Navarre (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Office Agent to welcome guests, manage check-ins/outs, handle reservations, and answer inquiries, delivering courteous service from arrival to departure. The role requires strong communication, multitasking, and basic computer skills in a fast-paced hotel environment.

You will coordinate with housekeeping, maintain a professional front desk, and process payments while adhering to hotel policies and safety standards.

Qualifications

• High school diploma or equivalent.
• Previous hotel or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Basic computer skills; hotel PMS experience a plus.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly, professional manner
• Check guests in and out efficiently using the property management system
• Manage room reservations, cancellations, and modifications
• Answer phones, emails, and in-person inquiries accurately and courteously
• Handle guest concerns and complaints with empathy and professionalism
• Process payments, room charges, and authorizations accurately
• Communicate with housekeeping and maintenance to ensure room readiness
• Maintain a clean, organized, and professional front desk area
• Follow hotel policies, procedures, and security standards

Skills

Strong communication

Interpersonal skills

Multitask

Basic computer skills

PMS experience a plus

Flexible availability

Education

High school diploma or equivalent

Tools

Hotel PMS

Job description

Peregrine Hospitality is seeking a Front Office Agent to welcome guests, manage check-ins/outs, handle reservations, and answer inquiries, delivering courteous service from arrival to departure. The role requires strong communication, multitasking, and basic computer skills in a fast-paced hotel environment.

You will coordinate with housekeeping, maintain a professional front desk, and process payments while adhering to hotel policies and safety standards.