Guest Experience Concierge - Front Desk

Home2 Suites Blacksburg; Blacksburg (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Peregrine Hospitality in Blacksburg, VA is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will register guests, process payments, handle cash, and provide information about local attractions.

The role emphasizes guest satisfaction, upselling marketing programs, and teamwork with colleagues to ensure a smooth, memorable stay for guests arriving to Peregrine properties.

Qualifications

• Front desk experience or guest-facing role preferred.
• Ability to register guests and process payments accurately.
• Knowledge of local attractions and hotel facilities.
• Ability to handle cash and balance cash drawer.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, brand standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills

Guest service

Cash handling

Upselling

Team player

Multitasking

Communication

Job description

Peregrine Hospitality in Blacksburg, VA is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will register guests, process payments, handle cash, and provide information about local attractions.

The role emphasizes guest satisfaction, upselling marketing programs, and teamwork with colleagues to ensure a smooth, memorable stay for guests arriving to Peregrine properties.