Guest Experience Agent - Front Desk Lead

Martin Resorts, Inc.; Naples, Northern (FL, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Peregrine Hospitality is seeking a Front Office Agent to be the first point of contact for guests in Naples, FL. You will manage check-ins/check-outs, handle cashiering, and provide prompt, personalized service to ensure a memorable stay.

Responsibilities include registering guests, processing payments, upselling marketing programs, and maintaining knowledge of hotel services and local area attractions. This role emphasizes teamwork and adherence to safety and brand standards.

Qualifications

• Familiar with guest service standards and hotel operations.
• Ability to register guests, verify reservations, and process payments.
• Experience with handling cash and balancing cash drawer.

Responsibilities

• Greet and welcome guests on arrival.
• Register guests in the system and verify reservations.
• Handle cash and balance drawer with accuracy.
• Provide information on hotel facilities and local attractions.
• Assist guests during check-out and process payments.

Skills

Guest service

Cash handling

Upselling

Teamwork

Local knowledge

Job description

Peregrine Hospitality is seeking a Front Office Agent to be the first point of contact for guests in Naples, FL. You will manage check-ins/check-outs, handle cashiering, and provide prompt, personalized service to ensure a memorable stay.

Responsibilities include registering guests, processing payments, upselling marketing programs, and maintaining knowledge of hotel services and local area attractions. This role emphasizes teamwork and adherence to safety and brand standards.