Front Desk Guest Experience Pro

The Tess Buckhead Atlanta; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Peregrine Hospitality is seeking a Hotel Front Desk Agent to be the first point of contact for guests, ensuring a positive and memorable stay. You will manage check-ins and check-outs, assist with cashiering duties, and respond to guest needs with prompt, personalized service.

Essential responsibilities include greeting guests, verifying reservations, processing payments, handling cash, and guiding guests on local attractions and hotel facilities.

Qualifications

• Greet guests warmly and provide helpful front desk service.
• Register guests in the computer system and verify reservations.
• Process payments and handle cash with accuracy.
• Provide information on hotel facilities and local attractions.
• Resolve guest issues and upsell appropriate hotel programs.

Responsibilities

• Greet and welcome guests upon arrival and ensure a positive first impression.
• Register guests, verify reservations, and process payments.
• Handle cash and balance cash drawer with accurate records.
• Inform guests about hotel facilities and local attractions.
• Assist guests with check-out and various payment methods.
• Field complaints, research, and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services, facilities, and local area.
• Follow policies, safety standards, brand standards, and procedures.
• Collaborate with team and management to support operations.

Skills

Guest service

Communication

Multitasking

Team collaboration

Education

High School or better

Job description

Peregrine Hospitality is seeking a Hotel Front Desk Agent to be the first point of contact for guests, ensuring a positive and memorable stay. You will manage check-ins and check-outs, assist with cashiering duties, and respond to guest needs with prompt, personalized service.

Essential responsibilities include greeting guests, verifying reservations, processing payments, handling cash, and guiding guests on local attractions and hotel facilities.