Guest Services Agent – Front Desk

Peregrine Hospitality; Norfolk (VA); On-site; USD 18,000 - 26,000; Full time

Job summary

Peregrine Hospitality in Norfolk, VA seeks a Front Office Agent to be the first point of contact for guests. You will handle check-ins, check-outs, cashiering, and deliver prompt, personalized service to ensure a memorable stay.

Responsibilities include registering guests, processing payments, and providing information about local attractions. Strong communication and problem-solving skills are essential, along with a solid knowledge of the hotel and its services.

Qualifications

• Proven ability to greet guests warmly and manage check-ins efficiently.
• Strong cash handling and financial record-keeping.
• Ability to multitask in a fast-paced Front Office environment.
• Excellent communication, courtesy, and problem-solving skills.

Responsibilities

• Greet and welcome guests upon arrival with a warm, professional manner.
• Register guests in the system, verify reservations and process payments.
• Handle cash and balance the cash drawer accurately.
• Provide guests with information on hotel facilities and local attractions.
• Assist guests with check-out and process payments for services used.
• address guest complaints, research issues, and resolve to ensure satisfaction.
• Maintain knowledge of hotel services and the local area.
• Follow hotel policies, safety standards, and brand guidelines.
• Participate in upselling and promoting marketing programs.
• Collaborate with team and management to ensure smooth operations.
• Adhere to departmental policies and 4 Keys service standards.

Skills

Guest services

Cash handling

Multi-tasking

Communication skills

Local area knowledge

Job description

Peregrine Hospitality in Norfolk, VA seeks a Front Office Agent to be the first point of contact for guests. You will handle check-ins, check-outs, cashiering, and deliver prompt, personalized service to ensure a memorable stay.

Responsibilities include registering guests, processing payments, and providing information about local attractions. Strong communication and problem-solving skills are essential, along with a solid knowledge of the hotel and its services.