Guest Experience Agent — Front Desk

Harmony Hospitality, Inc.; Norfolk (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Harmony Hospitality, Inc. is seeking a Front Desk Agent in Norfolk, VA, to deliver attentive and courteous service during guest check-in, stay, and checkout.

You will maximize room revenue and occupancy while coordinating with other hotel departments to ensure a seamless guest experience. The role requires strong verbal and written communication, the ability to multitask, and a friendly, service-oriented demeanor.

Qualifications

• Provide attentive, courteous and efficient service to guests during check-in, their stay, and checkout.
• Communicate effectively with guests and colleagues in a friendly, service-oriented manner.
• Ability to multitask and prioritize tasks to meet deadlines.

Responsibilities

• Assist guests with check-in and check-out efficiently and warmly.
• Provide information on hotel facilities, services, and local attractions.
• Log and deliver packages, mail, and messages to guests or meeting rooms.
• Respond to guest inquiries about restaurants, transportation, and entertainment.
• Follow cash handling and rate quoting procedures.

Job description

Harmony Hospitality, Inc. is seeking a Front Desk Agent in Norfolk, VA, to deliver attentive and courteous service during guest check-in, stay, and checkout.

You will maximize room revenue and occupancy while coordinating with other hotel departments to ensure a seamless guest experience. The role requires strong verbal and written communication, the ability to multitask, and a friendly, service-oriented demeanor.