Hotel Front Desk Leader: Guest Experience & Ops

Peregrine Hospitality; Norfolk (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Peregrine Hospitality in Norfolk, VA, is seeking a Front Office Manager to oversee all front desk operations and guest services. You will guide daily shifts, train Front Desk Agents, and ensure guest satisfaction while enforcing hotel policies and procedures.

Responsibilities include registering guests, handling requests, promoting the Rewards Program, and coordinating with departments to maintain smooth operation.

Qualifications

• Ability to prioritize and work efficiently with limited supervision.
• Detail-oriented with multi-tasking capability.
• Excellent communication and organizational skills.
• Strong guest service focus and ability to resolve concerns.
• Ability to work cohesively with staff across departments.

Responsibilities

• Oversee front desk operations and guest service activities.
• Coordinate shifts and breaks with Front Desk Agents.
• Register guests quickly, verify identity, rates and dates.
• Process check-outs and promote rewards programs.
• Reconcile cash and charges during shifts and handle mail and packages.
• Prepare weekly schedules and process payroll as required.
• Ensure staff grooming, cleanliness, and safety standards.

Skills

Prioritize tasks

Detail oriented

Excellent communication

Guest service orientation

Teamwork

Job description

Peregrine Hospitality in Norfolk, VA, is seeking a Front Office Manager to oversee all front desk operations and guest services. You will guide daily shifts, train Front Desk Agents, and ensure guest satisfaction while enforcing hotel policies and procedures.

Responsibilities include registering guests, handling requests, promoting the Rewards Program, and coordinating with departments to maintain smooth operation.