Guest Experience Front Desk Agent

Peregrine Hospitality; Lenox (MA); On-site; USD 21,000 - 29,000; Full time

Job summary

Peregrine Hospitality in Lenox, MA is seeking a Front Office Agent to be the first point of contact for guests. You will handle check-ins/check-outs, cashiering duties, and provide personalized service to ensure a memorable stay.

Essential duties include greeting guests, processing reservations and payments, maintaining cash accuracy, and upselling marketing programs to boost revenue. Compliance with policies and a strong team mindset are required.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.

Job description

Peregrine Hospitality in Lenox, MA is seeking a Front Office Agent to be the first point of contact for guests. You will handle check-ins/check-outs, cashiering duties, and provide personalized service to ensure a memorable stay.

Essential duties include greeting guests, processing reservations and payments, maintaining cash accuracy, and upselling marketing programs to boost revenue. Compliance with policies and a strong team mindset are required.