Guest Experience Front Desk Agent

Guru Hospitality; Newport News (VA); On-site; USD 31,000 - 37,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk in Newport News, VA to assist Guest Service Agents with checking in and checking out guests and to help deliver outstanding guest service and hotel profitability.

The role emphasizes responding promptly to guest inquiries, providing directions, and maintaining strong product knowledge of local attractions and hotel services to ensure memorable stays.

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel, including directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently; provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Job description

Guru Hospitality is seeking a Front Desk Clerk in Newport News, VA to assist Guest Service Agents with checking in and checking out guests and to help deliver outstanding guest service and hotel profitability.

The role emphasizes responding promptly to guest inquiries, providing directions, and maintaining strong product knowledge of local attractions and hotel services to ensure memorable stays.