Guest Services Front Desk Specialist

Guru Hospitality; Boston (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents in checking in and checking out guests while delivering outstanding service and contributing to hotel profitability. This role emphasizes attentiveness, friendly communication, and accurate information sharing to ensure a smooth guest experience.

In this position you will maintain product knowledge of the hotel, assist with guest inquiries, provide directions and local recommendations, and collaborate with team

Qualifications

• Passion for exceptional guest experiences.
• Integrity, urgency, and discipline
• Strong customer focus, adaptability, and dependability

Responsibilities

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations.
• Ensure a high level of product knowledge of the hotel and local attractions
• Assist fellow team members and other departments to maintain positive working relationships
• Provide or obtain accurate information
• Assist with guest check-in/out
• Respond to guest inquiries efficiently; provide directions and local recommendations
• Maintain hotel product knowledge
• Support team members and other departments

Job description

Guru Hospitality is seeking a Front Desk Clerk to support Guest Service Agents in checking in and checking out guests while delivering outstanding service and contributing to hotel profitability. This role emphasizes attentiveness, friendly communication, and accurate information sharing to ensure a smooth guest experience.

In this position you will maintain product knowledge of the hotel, assist with guest inquiries, provide directions and local recommendations, and collaborate with team