Guest Experience Agent - Front Desk & Reservations

TPG Hotels & Resorts; Newport, Northern (RI, KY); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with company 1%

Paid Time Off

Employee Discounts

Job summary

Newport Harbor Hotel in Newport, RI is seeking a Front Desk Agent to greet guests, check in reservations, handle payments, and provide information about services and local attractions. The role requires strong customer service, basic arithmetic, and the ability to manage reservations, answer phone and email inquiries, and collaborate with housekeeping and management to ensure a smooth guest experience.

Benefits include health insurance, retirement plan with company match, paid time off, and

Qualifications

• High school education or equivalent experience required.
• Strong guest service orientation and communication skills preferred.
• Basic arithmetic and computer familiarity for checkout and inquiries.
• Ability to manage reservations and multi-task in a front-desk environment.

Responsibilities

• Greeting and Check-In: Welcome guests, verify reservations, and provide information about services and policies.
• Check-Out and Payment Processing: Handle check-out, process payments, and issue receipts.
• Phone and Email Communication: Answer calls, respond to inquiries, and route messages.
• Reservation Management: Manage room/service reservations, cancellations, and modifications.
• Guest Services: Address guest requests and resolve concerns in a timely manner.
• Administrative Tasks: Maintain visitor log, organize files, and manage mail/packages.
• Security and Access Control: Monitor access and assist with badges as needed.
• Cash Handling: Handle cash and reconcile transactions.
• Multi-Tasking: Balance multiple tasks and inquiries efficiently.
• Collaboration: Work with housekeeping, maintenance, and management.
• Emergency Response: Follow procedures for emergencies.

Skills

Guest service orientation

Basic accounting

Communication skills

Time management

Education

High school education or equivalent experience

Job description

Newport Harbor Hotel in Newport, RI is seeking a Front Desk Agent to greet guests, check in reservations, handle payments, and provide information about services and local attractions. The role requires strong customer service, basic arithmetic, and the ability to manage reservations, answer phone and email inquiries, and collaborate with housekeeping and management to ensure a smooth guest experience.

Benefits include health insurance, retirement plan with company match, paid time off, and