Guest Services Front Desk Agent

Auberge Resorts Collection; Newport (RI); On-site; USD 30,000 - 40,000; Full time

Job summary

A notable hotel in Newport, Rhode Island is seeking a Front Desk Agent who will be the friendly face for guests. Responsibilities include greeting guests, managing check-in/check-out processes, and providing excellent customer service. Candidates should have at least one year of experience in a similar role and possess strong communication and multitasking skills. This is a great opportunity to create memorable experiences for visitors while ensuring smooth operations in a hospitality-focused environment.

Qualifications

• Minimum 1 year in a similar role.
• Strong interpersonal and communication skills essential.
• Ability to handle multiple tasks efficiently required.

Responsibilities

• Greet guests upon arrival and facilitate check-in/check-out.
• Handle room reservations and communicate guest requests.
• Provide excellent customer service and address inquiries.
• Process payments and handle financial transactions accurately.
• Relay messages between guests and maintain records of interactions.

Skills

Customer service skills

Interpersonal skills

Communication skills

Multitasking

Familiarity with hotel management systems

Job description

A notable hotel in Newport, Rhode Island is seeking a Front Desk Agent who will be the friendly face for guests. Responsibilities include greeting guests, managing check-in/check-out processes, and providing excellent customer service. Candidates should have at least one year of experience in a similar role and possess strong communication and multitasking skills. This is a great opportunity to create memorable experiences for visitors while ensuring smooth operations in a hospitality-focused environment.