Guest Experience Front Desk Agent

The Crescent Hotels Group; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

The Crescent Hotels Group is seeking a Front Desk Agent for the 33 Seaport hotel in NYC. You will greet, register, and check out guests, while promoting services and ensuring smooth operations that drive guest satisfaction and profitability.

Ideal candidates have customer service experience, excellent communication skills, and a professional appearance. The role offers opportunities to upsell services and resolve guest inquiries promptly.

Qualifications

• Customer service experience in hospitality or similar role is required.
• Experience as a Front Desk Agent in a hotel is preferred.
• Excellent computer, communication and interpersonal skills are essential.

Responsibilities

• Greet guests and complete the registration process, verify information and room rate.
• Assist guests with check-out, process payments and handle various forms of payment.
• Demonstrate knowledge of hotel information, rates, packages and local area.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Responsible and reliable

Education

Some college

Technical/other training

High School

Tools

POS system

Job description

The Crescent Hotels Group is seeking a Front Desk Agent for the 33 Seaport hotel in NYC. You will greet, register, and check out guests, while promoting services and ensuring smooth operations that drive guest satisfaction and profitability.

Ideal candidates have customer service experience, excellent communication skills, and a professional appearance. The role offers opportunities to upsell services and resolve guest inquiries promptly.