Guest Experience Concierge

The Crescent Hotels Group; Redwood City (CA); On-site; USD 25,548 - 36,387; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly welcome and register guests, assist with checkout, and answer questions about the property and surrounding area.

The role requires strong guest service skills, familiarity with POS systems, and the ability to promote hotel services to maximize occupancy. It emphasizes timely, friendly problem solving and clear communication with guests and team members.

Responsibilities

• Greet guests and complete the registration process, inputting and retrieving guest information, confirming room rates and directions.
• Assist guests with check-out, handling payments, processing cards, and currency exchange as needed.
• Maintain knowledge of hotel information, room categories, rates, packages, and local area to answer inquiries.
• Use upselling techniques to promote hotel services and maximize occupancy.
• Respond promptly and professionally to guest inquiries and resolve issues to ensure satisfaction.
• Handle guest messages and relay information as required.

Job description

Crescent Hotels & Resorts is seeking a Guest Services Agent to warmly welcome and register guests, assist with checkout, and answer questions about the property and surrounding area.

The role requires strong guest service skills, familiarity with POS systems, and the ability to promote hotel services to maximize occupancy. It emphasizes timely, friendly problem solving and clear communication with guests and team members.