Guest Experience Concierge (Front Desk)

Crescent Hotels & Resorts; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Crescent Hotels & Resorts in New York is seeking a Front Desk Agent for the 33 Seaport hotel to greet and register guests and check them out, delivering outstanding service and contributing to financial profitability.

Responsibilities include processing registrations and payments, upselling services, handling guest inquiries and complaints, and ensuring guests know room locations and local information. Strong computer and communication skills are required; prior front desk experience preferred.

Qualifications

• Front desk experience in a hotel preferred.
• Excellent computer, communication, and interpersonal skills.
• Willing to work in NYC and handle guest inquiries and payments.

Responsibilities

• Greet guests and complete the registration process.
• Assist guests with check-out and payment processing.
• Provide information on room categories, rates, and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly.
• Receive, relay, and manage guest messages.

Skills

Customer service

Front desk experience

Communication skills

Interpersonal skills

Education

High School or better.

Some college or better.

Technical/other training or better.

Tools

POS system

Job description

Crescent Hotels & Resorts in New York is seeking a Front Desk Agent for the 33 Seaport hotel to greet and register guests and check them out, delivering outstanding service and contributing to financial profitability.

Responsibilities include processing registrations and payments, upselling services, handling guest inquiries and complaints, and ensuring guests know room locations and local information. Strong computer and communication skills are required; prior front desk experience preferred.