Weekend Front Desk Agent - Guest Experience Pro

Crescent Hotels & Resorts; New Haven (CT); On-site; USD 22,000 - 30,000; Full time

Job summary

Crescent Hotels & Resorts in New Haven, CT is seeking a Front Desk Agent. You will greet guests, manage check-in/check-out, and share information about local attractions to ensure a superior guest experience.

Responsibilities include data entry, payments, room assignment, key coding, and producing welcome materials. The role requires clear English communication and a customer-first mindset. This is an hourly, full-time position at a hotel environment emphasizing accuracy and teamwork.

Qualifications

• Must be able to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Team player and able to assist coworkers.

Responsibilities

• Greet guests immediately with a friendly welcome.
• Provide accurate information on hours and local attractions.
• Input and retrieve guest information; confirm guests and room rate.
• Assign rooms, code electronic keys, and prepare welcome materials.
• Process payments, balance house bank, and post charges to guest accounts.
• Answer phones promptly and manage messages and requests.
• Resolve guest issues by researching solutions and negotiating outcomes.
• Coordinate with Housekeeping, Engineering, and F&B to ensure stay satisfaction.

Skills

English proficiency

Job description

Crescent Hotels & Resorts in New Haven, CT is seeking a Front Desk Agent. You will greet guests, manage check-in/check-out, and share information about local attractions to ensure a superior guest experience.

Responsibilities include data entry, payments, room assignment, key coding, and producing welcome materials. The role requires clear English communication and a customer-first mindset. This is an hourly, full-time position at a hotel environment emphasizing accuracy and teamwork.